• January 29, 2020

TECH SUPPORT

TECH SUPPORT

150 150 Ub1qu1tyT3chs

Posted 9 months ago

Linux/Windows Technical Support Specialist

We are looking for a passionate, articulate, and enthusiastic Technical Customer Support Specialist to provide superior technical customer support.

TECHNICAL EXPERIENCE / REQUIREMENTS

  • Minimum two (2) years of Linux systems administration or hands-on experience is a must.
  • Self-starter with minimum one (1) year of software support experience.
  • Associates degree; technical degree preferred.
  • Superior technical expertise and work ethic.
  • Proven ability to interact with developers, colleagues, and cross-functional teams.
  • Strong¬†understanding of Linux-based operating systems and Windows servers.
  • Strong understanding of internet networking connectivity technologies including firewalls, TCP, DNS, DHCP, SSL, and load balancing.
  • Understanding of most basic system administration tools and procedures; for example, MySQL, MsSQL, IIS, Apache, ProFTPd, Plesk, cPanel, and web control panels and ability to use backup programs, verify disk integrity, and maintain system files (groups, hosts, aliases).
  • Perform preventive maintenance on servers.
  • Troubleshoot, analyze, and resolve causes of server performance problems.
  • Review server error and audit logs and perform system backups/restores.
  • Gather necessary data for issue replication, problem determination and/or escalation.
  • Isolate and, when possible, resolve service performance issues.
  • System administration experience and development experience highly desirable.

CUSTOMER SERVICE EXPERIENCE / REQUIREMENTS

  • Excellent people skills.
  • Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner via multiple channels (chat, phone, email).
  • Research, resolve, and respond to customer questions and call backs (via chat, phone and email) in a timely manner and in accordance with established standards, policies, procedures and service level agreements.
  • Use interactive tools including chat, forums, email, monitoring and other web based social media to exceed customer expectations.
  • Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
  • Provide creative solutions to customer problems to ensure customer productivity.
  • When appropriate, escalate issues to appropriate individuals based on established guidelines and procedures.
  • Ability to exercise judgment using procedures and practices to determine the appropriate course of action.
  • Attend training sessions and possibly assist in training workshops. Participate in cross/team projects that enhance the quality or efficiency of the Customer Support group.
  • Be part of a team, with best in breed cost structure, operations, and execution quality.
  • Passionate about customers and helping them reach their goals.
  • Desire and ability to provide an outstanding customer experience and go the extra mile in everything you do.

Apply Online

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